I got my internets access upgraded to 12Mbps (download; 1.5Mbps up) today, AND I got a new cable modem, too. The previous modem served well for over six years, but it was DOCSIS 1.1 and was starting to have “issues”. The new one (same modem, new version, pretty much) is humming along just fine now. Despite having some complaints about other parts of their service, the guy who came today was top-notch: fast, knowledgable, capable. That’s about all you can ask for in a cable guy, really.